Assertive Communication & Conflict Resolution

The aim of this course is to provide all participants with assertiveness and communication skills in dealing with prospective customers, existing customers, suppliers and business partners.

Topic to be covered:

Assertiveness
Communication
Relationship Building
Conflict
Impact & Influencing Your Team
Dealing with difficult people
Feedback
Ability to become a better, more assertive communicator, without being aggressive
Working knowledge of how to build lasting relationships
An understanding of how to cope with and address conflict
Ability to accept feedback and use it constructively